ACER CONCEPTD 9 CN917 71 User Manual

ConceptD 9 / ConceptD 9 Pro  
USER’S MANUAL  
Table of contents - 3  
TABLE OF CONTENTS  
Basic care and tips for using your  
USB Type-C information (DisplayPortTM /  
Rear view............................................... 13  
Base view .............................................. 14  
Using the keyboard  
15  
Backing up your wireless and LAN  
Getting started...  
In this section you will find:  
• Useful information on caring for your computer and your health  
• Where to find the power button, ports and connectors  
• Tips and tricks for using the touchpad and keyboard  
• How to create recovery backups  
• Guidelines for connecting to a network and using Bluetooth  
• Information on using ConceptD’s bundled software  
6 - First things first  
FIRST THINGS FIRST  
We would like to thank you for making this ConceptD notebook your  
choice for meeting your mobile computing needs.  
Your guides  
To help you use your ConceptD notebook, we have designed a set of  
guides:  
First off, the Setup Guide helps you get started with setting up your  
computer.  
The Quick Guide introduces you to the basic features and functions  
of your new computer. For more on how your computer can help you  
to be more productive, please refer to the User’s Manual. This guide  
contains detailed information on such subjects as system utilities, data  
recovery, expansion options and troubleshooting.  
Once you have connected to the internet, you can download updates  
for your computer from:  
1.The link will open the Acer Support webpage.  
2.Scroll down to Drivers and Manuals and search for your model by  
pasting in or manually entering the serial number, SNID, or  
product model.  
3.From this page you can also download and install the Acer  
identification utility that will automatically detect your computer’s  
serial number and SNID and allow you to copy it to the clipboard.  
4.Once you have found your product model, any updates, or  
documents will be listed.  
Basic care and tips for using your computer  
Turning your computer off  
To turn the power off, do any of the following:  
• Use the Windows shutdown command: Press the Windows key or  
select the Windows Start button, select Power > Shut down.  
       
First things first - 7  
• Right-click the Windows Start button > Shut down or sign out >  
Shut down.  
If you need to power down the computer for a short while, but don’t  
want to completely shut it down, you can put it to Sleep by doing any  
of the following:  
• Press the power button.  
• Press the sleep hotkey.  
• Press the Windows key or select the Windows Start button, select  
Power > Sleep.  
• Right-click the Windows Start button > Shut down or sign out >  
Sleep.  
Note  
If you cannot power off the computer normally, press and hold the power  
button for up to ten seconds to shut down the computer. If you turn off the  
computer and want to turn it on again, wait at least two seconds before  
powering up.  
Taking care of your computer  
Your computer will serve you well if you take care of it.  
• Only use the adapter provided with your device, or an Acer-  
approved adapter to power your device.  
• Do not expose the computer to direct sunlight. Do not place it near  
sources of heat, such as a radiator.  
• Do not expose the computer to temperatures below 0º C (32º F) or  
above 50º C (122º F).  
• Do not subject the computer to magnetic fields.  
• Do not expose the computer to rain or moisture.  
• Do not spill water or any liquid on the computer.  
• Do not subject the computer to heavy shock or vibration.  
• Do not expose the computer to dust or dirt.  
• Never place objects on top of the computer.  
• Do not slam the computer display when you close it.  
• Never place the computer on uneven surfaces.  
 
8 - First things first  
Taking care of your AC adapter  
Here are some ways to take care of your AC adapter:  
• Do not connect the adapter to any other device.  
• Do not step on the power cord or place heavy objects on top of it.  
Route the power cord and any cables away from where people walk.  
• When unplugging the power cord, do not pull on the cord itself but  
pull on the plug.  
• The total ampere ratings of the equipment plugged in should not  
exceed the ampere rating of the cord if you are using an extension  
cord. Also, the total current rating of all equipment plugged into a  
single wall outlet should not exceed the fuse rating.  
Cleaning and servicing  
When cleaning the computer, follow these steps:  
1.Turn off the computer.  
2.Disconnect the AC adapter.  
3.Use a soft, moist cloth. Do not use liquid or aerosol cleaners.  
If your computer is dropped or visibly damaged, or does not work  
normally, please contact your nearest authorized Acer service center.  
   
Your ConceptD notebook tour - 9  
YOUR CONCEPTD NOTEBOOK TOUR  
After setting up your computer as illustrated in the Setup Guide, let us  
show you around your new ConceptD computer.  
Screen view  
1
2
3
4
#
Icon Item  
Microphones  
Description  
Internal stereo digital microphones  
for sound recording.  
1
Web camera for video  
communication.  
A light next to the webcam indicates  
that the webcam is active.  
2
3
4
Webcam  
Displays computer output, supports  
multi-touch input.  
Touchscreen  
Ezel Aero  
Allows the screen to flip for different  
modes.  
17.  
TM  
Hinge  
   
10 - Your ConceptD notebook tour  
Keyboard view  
1
5
4
2
3
#
Icon Item  
Description  
Ventilation and Allows the computer to stay cool.  
1
cooling fan  
Do not cover or obstruct the openings.  
For entering data into your computer.  
2
3
Backlit keyboard  
Click buttons  
(left and right)  
The left and right buttons function like  
the left and right mouse buttons.  
Features touchpad or numeric pad  
pointing device.  
Touchpad /  
Numeric pad  
4
Double clicking the  
icon to switch  
touchpad / numeric pad.  
Indicates the computer’s power  
status.  
Power indicator  
Indicates the computer’s battery  
status.  
Blinking Amber when the battery is  
5
Battery indicator charging or reaches the low battery  
level.  
Amber when fully charged (with the  
AC adapter plugged in).  
 
Your ConceptD notebook tour - 11  
Right view  
1
2
3
4 5  
6
7
#
Icon Item  
Description  
Connects to a Noble-compatible  
security lock.  
1
Noble lock slot  
Power button  
2
3
Turns the computer on and off.  
Connects to USB devices with a USB  
Type-C connector.  
USB Type-C /  
Thunderbolt 3  
port  
Supports Thunderbolt 3 and  
displays.  
Connects to USB devices with a USB  
4
USB Type-C port Type-C connector.  
Supports DisplayPort over USB-C .  
USB port with  
power-off  
charging  
5
6
7
Connects to USB devices.  
Ethernet (RJ-45) Connects to an Ethernet 10/100/  
port  
1000Mbps/2.5Gbps-based network.  
Allows the computer to stay cool.  
Do not cover or obstruct the  
openings.  
Ventilation and  
cooling fan  
 
12 - Your ConceptD notebook tour  
TM  
USB Type-C information (DisplayPort /  
Thunderbolt 3)  
• USB 3.1 Gen 2 with transfer speeds up to 10 Gbps.  
• USB 3.1 Gen 1 with transfer speeds up to 5 Gbps.  
• Supports DisplayPort audio/video output.  
• Compatible with Thunderbolt 3.  
• Delivers up to 3 A at 5 V DC for USB charging.  
USB 3.1 Gen 1 information  
• USB 3.1 Gen 1 compatible ports are blue.  
• Compatible with USB 3.1 Gen 1 and earlier devices.  
• For optimal performance, use USB 3.1 Gen 1-certified devices.  
• Defined by the USB 3.1 Gen 1 specification (SuperSpeed USB).  
Left view  
1
2 3 4 5  
#
Icon Item  
Description  
Allows the computer to stay cool.  
Do not cover or obstruct the  
openings.  
Ventilation and  
cooling fan  
1
2
3
USB port  
Connects to USB devices.  
Connects to an external microphone  
for recording audio.  
Mic-in jack  
Headset/  
speaker jack  
Connects to audio devices (e.g.,  
speakers, headphones)  
4
5
USB port  
Connects to USB devices.  
     
Your ConceptD notebook tour - 13  
Base view  
1
2
3
#
Icon Item  
Description  
Allows the computer to stay cool.  
Do not cover or obstruct the  
openings.  
Ventilation and  
cooling fan  
1
Simulates removing and reinstalling  
the battery.  
Insert a paperclip into the hole and  
press for four seconds.  
Battery reset  
pinhole  
2
3
Speakers  
Deliver stereo audio output.  
14 - Your ConceptD notebook tour  
Rear view  
1
2 3  
4
#
Icon Item  
Description  
Allows the computer to stay cool.  
Do not cover or obstruct the  
openings.  
Ventilation and  
cooling fan  
1
External display Connects to a display device using  
2
(DisplayPort)  
port  
the high-definition DisplayPort  
interface.  
Supports high-definition digital video  
connections.  
3
4
HDMI port  
DC-in jack  
Connects to an AC adapter.  
Active Stylus  
1 2  
#
Icon Item  
Description  
1
Right-click  
Eraser  
Acts like a right mouse button.  
2
Erases an object.  
Note  
Function may vary depending on apps.  
Using the keyboard - 15  
USING THE KEYBOARD  
The keyboard has full-sized keys, a virtual numeric keypad, separate  
cursor, lock, Windows keys and hotkeys.  
Lock keys  
The keyboard has lock keys which you can use to turn keyboard  
functions on and off.  
Lock key  
Description  
When Caps Lock is on, all alphabetic characters  
typed are in uppercase.  
Caps Lock  
When Scroll Lock is on, the screen moves one line  
up or down when you press the up or down arrow  
keys respectively. Scroll Lock does not work with  
some applications.  
Scroll Lock  
Hotkeys  
To activate hotkeys, press and hold the Fn key before pressing the  
other key in the hotkey combination.  
Hotkey  
Icon  
Description  
Fn + F1  
Puts the computer in Sleep mode.  
Fn + F2  
Fn + F3  
Fn + F4  
Turns the built-in touchpad on and off.  
Decreases the screen brightness.  
Increases the screen brightness.  
Switches display output between the display  
screen, external monitor (if connected) and  
both.  
Fn + F5  
Turns the display screen backlight off to save  
power. Press any key to return.  
Fn + F6  
Decreases the intensity of the keyboard  
backlight.  
Fn + F7  
     
16 - Using the keyboard  
Hotkey  
Icon  
Description  
Increases the intensity of the keyboard  
backlight.  
Fn + F8  
Fn + F9  
Fn + F12  
Fn + Del  
Turns the speakers on and off.  
Scr Lk Turns Scroll Lock on or off.  
Ins Turns Insert on or off.  
Fn + Pg Up Home Scrolls to the beginning of a document.  
Fn + Pg Dn End  
Scrolls to the end of a document.  
Increases the sound volume.  
Decreases the sound volume.  
Fn +  
Fn +  
Windows keys  
The keyboard has two keys that perform Windows-specific functions.  
Key  
Description  
Pressed alone it returns to the Start screen  
or to return to the last open app.  
Windows key  
This key has the same effect as clicking  
the right mouse button.  
Application key  
 
Ezel Aero HingeTM - 17  
EZEL AERO HINGETM  
The computer features Ezel Aero HingeTM to flip the display in four  
different modes. You can choose a mode to fit your needs.  
Notebook  
Stand  
EzelTM  
Display  
   
18 - Ezel Aero HingeTM  
To get familiar with the Ezel Aero HingeTM, please refer the following  
actions when you adjust the screen.  
Ezel Aero HingeTM - 19  
20 - Using the Precision Touchpad  
USING THE PRECISION TOUCHPAD  
Your computer features touchpad / virtual numeric keypad function.  
Please double click  
to enable / disable touchpad function.  
The touchpad controls the arrow  
(or 'cursor') on the screen. As you  
slide your finger across the touchpad, the cursor will follow this  
movement. The Precision Touchpad (PTP) is designed to provide a  
more uniform, smooth, and accurate touchpad experience. Many  
applications support precision touchpad gestures that use one or  
more fingers, however, some gestures may not be supported by the  
specific application or program you are using.  
Touchpad gestures  
Single-finger slide  
Slide a finger across the touchpad to move the cursor.  
Single-finger press or tap  
Press the touchpad down, or lightly tap the touchpad with  
your finger, to perform a 'click', which will select or start an  
item. Quickly repeat the tap to perform a double tap or  
'double click'.  
   
Using the Precision Touchpad - 21  
Two-finger press  
Lightly tap the touchpad with two fingers to perform a  
'right click'. In the Start screen, this will toggle the app  
commands. In most apps this will open a context menu  
related to the selected item.  
Two-finger slide  
Swiftly scroll through web pages, documents and playlists  
by placing two fingers on the touchpad and moving both in  
any direction.  
Two-finger pinch  
Zoom in and out of photos, maps and documents with a  
simple finger-and-thumb gesture.  
Three-finger press  
Lightly tap the touchpad with three fingers to open the  
Search Windows.  
Three-finger swipe  
Swipe across the touchpad with three fingers.  
• Swipe up to open Task View. Move the cursor over a  
window and tap the touchpad to select that window, or  
swipe downwards to exit Task View.  
• Swipe down to minimize all open windows and show  
Desktop; swipe upwards to restore the minimized  
windows.  
• Swipe left or right to switch between open windows.  
Four-finger press  
Lightly tap the touchpad with four fingers to open the  
Action Center.  
22 - Using the Precision Touchpad  
Four-finger swipe  
Swipe across the touchpad with four fingers.  
• Swipe up to open Task View. Move the cursor over a  
window and tap the touchpad to select that window, or  
swipe downwards to exit Task View.  
• Swipe down to minimize all open windows and show  
Desktop; swipe upwards to restore the minimized  
windows.  
The precision touchpad includes added technology features that help  
recognize and prevent unintentional gestures such as accidental taps,  
gestures, and pointer movement.  
Note  
The touchpad is sensitive to finger movement; the lighter the touch, the better  
the response. Please keep the touchpad and your fingers dry and clean.  
Changing touchpad settings  
To change the touchpad settings to suit your personal requirements,  
please do the following.  
1.In the icon tray in the lower right-hand corner of the screen, select  
the Notifications icon to open the Notifications pane.  
2.Select All settings.  
3.Select Devices > Touchpad  
 
Using the Precision Touchpad - 23  
4.Now you can adjust the settings to suit your personal needs. You  
can switch off the touchpad if you prefer to use a mouse. Or you can  
adjust the touchpad sensitivity to suit your needs. Scroll down to see  
more settings.  
24 - Recovery  
RECOVERY  
If you are having trouble with your computer, and the frequently asked  
questions (see Got a question? on page 62) do not help, you can  
recover your computer.  
This section describes the recovery tools available on your computer.  
Acer provides Acer Care Center, which allows you to reset your PC,  
refresh your PC, or create a factory default backup. If you cannot  
access Acer Care Center, click Settings in the Start menu, select  
Update & Security and then click Recovery.  
Note  
Acer Care Center vary depending on model or Operating System.  
Important  
We recommend that you create a Factory Default Backup as soon as  
possible. In certain situations a full recovery will require a USB  
recovery backup.  
Creating a factory default backup  
Recovery Management allows you to quickly and easily back up your  
operating system, installed apps and data.  
Note  
Since the recovery backup requires at least 8 GB of storage after formatting,  
it is recommended to use a USB drive with a capacity of 16 GB or larger.  
1. From Start, select Care Center then Recovery Management.  
   
Recovery - 25  
2.Select the Backup tab and click Get Started for Create Factory  
Default Backup to open the Recovery Drive window.  
3.Make sure Back up system files to the recovery drive is selected  
and click Next.  
4.Plug in the USB drive and wait for the PC to detect the USB drive  
then click Next.  
26 - Recovery  
5.Everything on the drive will be deleted. Click Create to continue.  
6.You will be shown the backup progress on the screen.  
7.Follow the process until it completes.  
8.Unplug the USB drive and label it clearly.  
Important  
Write a unique, descriptive label on the backup, such as 'Windows  
Recovery Backup'. Make sure you keep the backup in a safe place that  
you will remember.  
Backing up your wireless and LAN drivers  
Back up your wireless and LAN drivers. You can use these backups to  
install the wireless and LAN drivers if you install another operating  
system.  
1. From Start, select Care Center then Recovery Management.  
2.Select the Backup tab and click Get started for Backup wireless  
and LAN drivers. Choose a folder to save your drivers and select  
OK.  
 
Recovery - 27  
Restoring your computer  
Recovery Management allows you to quickly and easily restore your  
computer back to its default status. You can choose to keep your files  
or remove them before reinstalling Windows.  
Reset this PC and keep my files  
1. From Start, select Care Center then Recovery Management.  
2.Select the Restore tab and click Get started to Choose an option.  
3.Select Keep my files to refresh your PC and reinstall your operating  
system without removing your personal files. Click Next to continue.  
Important  
If you have apps installed on your PC, they will be removed.  
     
28 - Recovery  
4.Resetting the PC will reinstall Windows, change settings back to  
their factory defaults and remove all preinstalled apps and programs  
without removing your personal files. Click Reset to continue.  
5.You will be shown the reset progress on the screen. The screen will  
turn off during the reset process.  
6.The screen will turn back on when it is installing Windows. Your PC  
will restart several times during the reset process.  
7.Follow the process until it completes.  
8.When your PC has completed the reset process, Windows will have  
been reset back to its factory default settings without removing your  
personal files.  
Reset this PC and remove everything  
1. From Start, select Care Center then Recovery Management.  
2.Select the Restore tab and click Get Started to Choose an option.  
 
Recovery - 29  
3.Select Remove everything to reset your PC back to its factory  
default. This process will reinstall your operating system and  
remove all of your personal files, apps, and settings.  
4.Select Just remove my files if you are keeping your computer. This  
will be quicker, but less secure. Files may still be recovered with a  
file recovery program.  
Select Remove files and clean the drive if you are not keeping  
your computer. This process will take longer, but will be more  
secure.  
Warning  
Selecting "Remove files and clean the drive" will remove all of your  
personal files and accounts, along with pre-existing drivers that may  
affect your Windows installation.  
30 - Recovery  
5. Click Reset to continue.  
6.You will be shown the reset progress on the screen. The screen will  
turn off during the reset process.  
7.The screen will turn back on when it is installing Windows. Your PC  
will restart several times during the reset process.  
8.Follow the process until it completes.  
9.When your PC has completed the reset process, Windows will use  
factory default settings.  
Using a Bluetooth connection - 31  
USING A BLUETOOTH CONNECTION  
Bluetooth is a technology enabling you to transfer data wirelessly over  
short distances between many different types of devices. Bluetooth-  
enabled devices include computers, cell phones, tablets, wireless  
headsets, and keyboards.  
To use Bluetooth, you must ensure the following:  
1.Bluetooth is enabled on both devices.  
2.Your devices are "paired" (or connected).  
Enabling and disabling Bluetooth  
The Bluetooth adapter must be enabled on both devices. For your  
computer, this may be an external switch, a software setting, or a  
separate Bluetooth dongle plugged into the computer’s USB port (if no  
internal Bluetooth adapter is available).  
Note  
Please check your devices owner’s manual to determine how to turn on its  
Bluetooth adapter.  
Enable Bluetooth and add a device  
Every new device must first be "paired" with your computer’s  
Bluetooth adapter. This means it must first be authenticated for  
security purposes. You only need to pair once. After that, simply  
turning on the Bluetooth adapter of both devices will connect them.  
Bluetooth on your computer is disabled by default. To enable your  
computer’s Bluetooth adapter, do the following:  
1.Press the Windows key or select the Windows Start button >  
Settings > Devices > Bluetooth & other devices, and click the  
toggle under Bluetooth to enable/disable it.  
2.Click on Add Bluetooth or other device then select the device that  
you want to add.  
3.Your computer will automatically start searching for devices, as well  
as make itself visible to other devices.  
     
32 - Using a Bluetooth connection  
4.Select the device you wish to pair from the list of discovered  
devices.  
5.After pairing, if there is a code displaying on the screen, enter that  
code on the device to proceed the connection.  
Note  
Some devices using older versions of the Bluetooth technology require both  
devices to enter a PIN. In the case of one of the devices not having any inputs  
(as in a headset), the passcode is hardcoded into the device (usually "0000"  
or "1234"). Consult your device’s user manual for more information.  
You can also enter the Bluetooth settings by selecting the  
Notifications icon in the lower right-hand corner of the screen to open  
the Notifications pane. From here, you can enable or disable  
Bluetooth or right-click on Bluetooth > Go to Settings to enter the  
Bluetooth settings.  
Connecting to the Internet - 33  
CONNECTING TO THE INTERNET  
This chapter includes general information on types of connections,  
and getting connected to the internet. For detailed information, please  
Your computer’s built-in network features make it easy for you to  
connect your computer to the internet.  
First though, in order to connect to the internet from home, you’ll need  
to sign up for internet services from an ISP (Internet Service Provider)  
-- usually a phone or cable company -- that will have to go to your  
home or office to set up internet service. The ISP will install a small  
box, a router or modem, that will allow you to connect to the internet.  
Connecting to a wireless network  
Connecting to a wireless LAN  
A wireless LAN (or WLAN) is a wireless local area network, which can  
link two or more computers without using wires. Once connected to  
WLAN, you can access the internet. You can also share files, other  
devices, and even your internet connection itself.  
Your computer's wireless connection is turned on by default and  
Windows will detect and display a list of available networks during  
setup. Select your network and enter the password if required.  
Warning  
Using wireless devices while flying in aircraft may be prohibited. All  
wireless devices must be switched off before boarding an aircraft and  
during take-off, as they may be dangerous to the operation of the  
aircraft, disrupt communications, and even be illegal. You may turn on  
your computer’s wireless devices only when informed that it is safe to  
do so by the cabin crew.  
ConceptD notebook computers feature a Flight mode hotkey that  
turns the network connection on or off. You can use the network  
management options to turn your wireless network on/off or control  
what is shared over the network.  
     
34 - Connecting to the Internet  
To connect to a wireless network, please follow the steps below.  
1.Ensure you have a wireless router/access point and current internet  
connection through the ISP of your choice. Make a note of the  
wireless network’s name and password (if necessary). If you are  
trying to connect to a public network (such as at a coffeeshop),  
make sure you have the wireless network’s name.  
Note  
Please refer to your ISP or router documentation for details on connecting to  
the internet.  
2.Click Network icon in the notification area.  
Note  
If Wi-Fi is turned off, please click Wi-Fi tile to turn it on.  
3.You will see a list of available wireless networks. Select the one you  
wish to use.  
Connecting to the Internet - 35  
4.Once you select a wireless network, select Connect.  
5.If required, enter the network’s password.  
36 - Connecting to the Internet  
Connecting with a cable  
Built-in network feature  
If your computer has a network port, plug one end of a network cable  
into the network port on your computer, and the other end into a port  
on your router (refer to the image below.) Then, you'll be ready to get  
online.  
Connecting to a cellular network  
If your computer has a SIM slot, you can connect to the internet using  
a cellular phone network. To do this, you must have a compatible SIM  
card and a data contract with your cellular provider. Contact your  
cellular provider for more information on connecting to the internet  
using a cellular network.  
     
ConceptD Palette - 37  
CONCEPTD PALETTE  
ConceptD Palette provides the simple design to change color  
configuration. It also allows you to monitor system performance,  
change audio mode and launch your apps quickly.  
The ConceptD Palette main screen  
The main screen gives you an overview of current system status. You  
can also switch color profile and sound effect easily.  
Color profile setting  
Select Color Profile to switch the setting for the screen. The default  
setting is Adobe® RGB. You can choose Adobe® RGB, SRGB or Native.  
     
38 - ConceptD Palette  
TrueHarmony setting  
To get a different audio experience, you can select TrueHarmony to  
adjust the audio mode.  
Monitoring  
From Monitoring page, click CPU, GPU or System tab to check  
processor and system loading.  
   
ConceptD Palette - 39  
Split Screen  
Use Split Screen to divide the screen into different pre-defined areas  
without manually adjusting the size and the position of the windows.  
App Center  
App Center is a great way to quickly launch the installed app in your  
computer. Select icon to add your favorite apps into the app center.  
   
40 - ConceptD Palette  
Advanced Settings  
Select the Settings to change settings for your system. You can  
change temperature units or turn keyboard backlight off automatically  
if no action within 30 seconds.  
 
Bluelight Shield - 41  
BLUELIGHT SHIELD  
The Bluelight Shield can be enabled to reduce blue-light emissions  
from the screen to protect your eyes.  
To configure the Bluelight Shield, search for ’Quick Access’ in the  
Start Menu. From here you can toggle Bluelight Shield on or off, and  
you can choose from four different modes to fit your needs:  
No. Item  
Description  
Low  
1
Reduces blue light emission from the LED backlit  
screen by 10% to 25% for basic protection.  
Reduction  
Medium  
Reduction  
Reduces blue light emission from the LED backlit  
screen by 26% to 45% to protect your eyes.  
2
3
4
High  
Reduction  
Reduces blue light emission from the LED backlit  
screen by 46% to 65% for maximum protection.  
Long Hour  
Mode  
Professionally tuned to reduce eye strain over an  
extended period of time.  
Note  
Specifications vary depending on model or Operating System.  
 
Keeping your computer  
and data safe...  
In this section you will find:  
• How to secure your computer  
• Setting passwords  
• What you need to prepare when you’re traveling  
• How to get the most out of your battery  
Securing your computer - 43  
SECURING YOUR COMPUTER  
Your computer is a valuable investment that you need to take care of.  
Learn how to protect and take care of your computer.  
Security features include hardware and software locks — a security  
notch and passwords.  
Using a computer security lock  
The computer comes with a computer security slot for a security lock.  
Wrap a computer security lock cable around an immovable object  
such as a table or handle of a locked drawer. Insert the lock into the  
notch and turn the key to secure the lock. Some keyless models are  
also available.  
Using passwords  
Passwords protect your computer from unauthorized access. Setting  
these passwords creates several different levels of protection for your  
computer and data:  
• Supervisor Password prevents unauthorized entry into the BIOS  
utility. Once set, you must enter this password to gain access to the  
• User Password secures your computer against unauthorized use.  
Combine the use of this password with password checkpoints on  
boot-up and resume from Hibernation (if available) for maximum  
security.  
• Password on Boot secures your computer against unauthorized  
use. Combine the use of this password with password checkpoints  
on boot-up and resume from Hibernation (if available) for maximum  
security.  
Important  
Do not forget your Supervisor Password! If you forget your password,  
please get in touch with your dealer or an authorized service center.  
     
44 - Securing your computer  
Entering passwords  
When a password is set, a password prompt appears in the center of  
the display screen.  
• When the Supervisor Password is set, a prompt appears when you  
enter the BIOS utility.  
• Type the Supervisor Password and press Enter to access the BIOS  
utility. If you enter the password incorrectly, a warning message  
appears. Try again and press Enter.  
• When the User Password is set and the password on boot  
parameter is enabled, a prompt appears at boot-up.  
• Type the User Password and press Enter to use the computer. If  
you enter the password incorrectly, a warning message appears. Try  
again and press Enter.  
Important  
You have three chances to enter a password. If you fail to enter the  
password correctly after three tries, the system halts. Press and hold  
the power button for four seconds to shut down the computer. Then  
turn on the computer again, and try again.  
 
BIOS utility - 45  
BIOS UTILITY  
The BIOS utility is a hardware configuration program built into your  
computer's BIOS.  
Your computer is already properly configured and optimized, and you  
do not normally need to run this utility. However, if you encounter  
configuration problems, you may need to run it.  
To activate the BIOS utility, press F2 while the computer logo is being  
displayed.  
Boot sequence  
To set the boot sequence in the BIOS utility, activate the BIOS utility,  
then select Boot from the categories listed on the top of the screen.  
Setting passwords  
To set a password on boot, activate the BIOS utility, then select  
Security from the categories listed on the top of the screen.  
Find Set Supervisor Password and enter a password to enable this  
feature. Once you have entered a password for this feature, you may  
then enable/disable Password on Boot.  
Remember to select F10 to properly save and exit the BIOS utility  
when you are done making changes.  
       
46 - Power management  
POWER MANAGEMENT  
This computer has a built-in power management unit that monitors  
system activity. System activity refers to any activity involving one or  
more of the following devices: keyboard, mouse, hard disk,  
peripherals connected to the computer, and video memory. If no  
activity is detected for a period of time, the computer stops some or all  
of these devices in order to conserve energy.  
Saving power  
Disable Fast startup  
Your computer uses Fast startup to start quickly, but also uses a small  
amount of power to check for signals to start. These checks will slowly  
drain your computer’s battery.  
If you prefer to reduce your computer’s power requirements and  
environmental impact, turn off Fast startup:  
Note  
If Fast startup is off, your computer will take longer to start from Sleep.  
Your computer will also not start if it receives an instruction to start over a  
network (Wake on LAN).  
1.Press the Windows key or select the Windows Start button then  
select Settings > System > Power & sleep.  
2.Select Additional power settings.  
3.Select Choose what the power buttons do.  
   
Power management - 47  
4.Select Change settings that are currently unavailable.  
5.Scroll down and disable Turn on fast startup.  
6.Select Save changes.  
48 - Battery pack  
BATTERY PACK  
The computer uses an embedded Lithium battery that gives you long  
use between charges.  
Battery characteristics  
The battery is recharged whenever you connect the computer to the  
AC adapter. Your computer supports charge-in-use, enabling you to  
recharge the battery while you continue to operate the computer.  
However, recharging with the computer turned off significantly  
reduces charge time.  
The battery will come in handy when you travel or during a power  
failure.  
Charging the battery  
Plug the AC adapter into the computer, and connect to a mains power  
outlet.  
Note  
You are advised to charge the battery before retiring for the day. Charging  
the battery overnight before traveling enables you to start the next day with a  
fully charged battery.  
Conditioning a new battery pack  
Before you use a battery pack for the first time, there is a conditioning  
process that you should follow:  
1.Connect the AC adapter and fully charge the battery.  
2.Turn on the computer and complete setting up the operating  
system.  
3.Disconnect the AC adapter.  
4.Operate the computer using battery power.  
5.Fully deplete the battery until the battery-low warning appears.  
6.Reconnect the AC adapter and fully charge the battery again.  
Follow these steps again until the battery has been charged and  
discharged three times.  
     
Battery pack - 49  
Use this conditioning process for all new batteries, or if a battery  
hasn't been used for a long time.  
Warning  
Do not expose battery packs to temperatures below 0° C (32° F) or  
above 45° C (113° F). Extreme temperatures may adversely affect the  
battery pack.  
The battery conditioning process ensures your battery accepts the  
maximum possible charge. Failure to follow this procedure will prevent  
you from obtaining the maximum battery charge, and will also shorten  
the effective lifespan of the battery.  
In addition, the useful lifespan of the battery is adversely affected by  
the following usage patterns:  
• Using the computer on constant AC power.  
• Not discharging and recharging the battery to its extremes, as  
described above.  
• Frequent use; the more you use the battery, the faster it will reach  
the end of its effective life. An embedded battery has a life span of  
more than 1,000 charge/discharge cycles.  
Optimizing battery life  
Optimizing battery life helps you get the most out of battery operation,  
prolonging the charge/recharge cycle and improving recharging  
efficiency. You are advised to follow the suggestions set out below:  
• Use AC power whenever possible, reserving battery for mobile use.  
• Remove accessories that are not being used (e.g. a USB disk  
drive), as they can continue to draw power.  
• Store your PC in a cool, dry place. The recommended temperature  
is 10° C (50° F) to 30° C (86° F). Higher temperatures cause the  
battery to self-discharge faster.  
• Excessive recharging decreases the battery life.  
• Look after your AC adapter and battery.  
 
50 - Battery pack  
Checking the battery level  
The power meter indicates the current battery level. Rest the cursor  
over the battery/power icon on the taskbar to see the battery's present  
charge level.  
Battery-low warning  
When using battery power pay attention to the power meter.  
Important  
Connect the AC adapter as soon as possible after the battery-low  
warning appears. Data may be lost if the battery is allowed to become  
fully depleted and the computer shuts down.  
When the battery-low warning appears, the recommended course of  
action depends on your situation:  
Situation  
Recommended Action  
1. Plug the AC adapter into the computer, and  
The AC adapter then connect to the main power supply.  
and a power  
outlet are  
2. Save all necessary files.  
3. Resume work.  
available.  
Turn off the computer if you want to recharge  
the battery rapidly.  
The AC adapter 1. Save all necessary files.  
or a power outlet 2. Close all applications.  
is unavailable.  
3. Turn off the computer.  
   
Traveling with your computer - 51  
TRAVELING WITH YOUR COMPUTER  
This section gives you tips and hints to consider when moving around  
or traveling with your computer.  
Disconnecting from the desktop  
Follow these steps to disconnect your computer from external  
accessories:  
1.Save any open files.  
2.Remove discs from optical drive.  
3.Shut down the computer or put it into Sleep or Hibernate mode.  
4.Close the display cover.  
5.Disconnect the cord from the AC adapter.  
6.Disconnect the keyboard, pointing device, printer, external monitor  
and other external devices.  
7.Disconnect the Kensington / Noble lock if you are using one to  
secure the computer.  
Moving around  
When you are just moving within short distances, for example, from  
your office desk to a meeting room.  
Preparing the computer  
Before moving the computer, close and latch the display cover to  
place it in Sleep mode. You can now safely take the computer  
anywhere you go within the building. To wake the computer from  
Sleep mode, open the display and, if necessary, press and release  
the power button.  
If you are taking the computer to a client's office or a different building,  
you may choose to shut down the computer:  
Press the Windows key, click Power then select Shut Down  
Or:  
       
52 - Traveling with your computer  
You can put the computer in Sleep mode by pressing the Sleep  
hotkey or by closing the display.  
When you are ready to use the computer again, open the display and,  
if necessary, press and release the power button.  
Note  
The computer may enter Hibernation or Deep Sleep mode after being in  
Sleep mode for a period of time.  
What to bring to meetings  
If your meeting is relatively short, you probably do not need to bring  
anything with you other than your computer. If your meeting will be  
longer, or if your battery is not fully charged, you may want to bring  
the AC adapter with you to plug in your computer in the meeting room.  
If the meeting room does not have an electrical outlet, reduce the  
drain on the battery by putting the computer in Sleep mode. Press the  
Sleep hotkey or close the display cover whenever you are not actively  
using the computer.  
Taking the computer home  
When you are moving from your office to your home or vice versa.  
Preparing the computer  
After disconnecting the computer from your desktop, follow these  
steps to prepare the computer for the trip home:  
• Check that you have removed all media and compact discs from the  
drive(s). Failure to remove the media can damage the drive head.  
• Pack the computer in a protective case that can prevent the  
computer from sliding around and cushion it if it should fall.  
Warning  
Avoid packing items next to the top cover of the computer. Pressure  
against the top cover can damage the screen.  
     
Traveling with your computer - 53  
What to take with you  
Unless you have some items at home, take the following items with  
you:  
• AC adapter and power cord.  
• The printed Setup Guide.  
Special considerations  
Follow these guidelines to protect your computer while traveling to  
and from work:  
• Minimize the effects of temperature changes by keeping the  
computer with you.  
• If you need to stop for an extended period of time and cannot carry  
the computer with you, leave the computer in the trunk of the car to  
avoid exposing the computer to excessive heat.  
• Changes in temperature and humidity can cause condensation.  
Allow the computer to return to room temperature, and inspect the  
screen for condensation before turning on the computer. If the  
temperature change is greater than 10° C (18° F), allow the  
computer to come to room temperature slowly. If possible, leave the  
computer for 30 minutes in an environment with a temperature  
between outside and room temperature.  
Setting up a home office  
If you frequently work on your computer at home, you may want to  
purchase a second AC adapter for use at home. With a second AC  
adapter, you can avoid carrying the extra weight to and from home.  
If you use your computer at home for significant periods of time, you  
might also want to add an external keyboard, monitor or mouse.  
     
54 - Traveling with your computer  
Traveling with the computer  
Important  
Check with your airline for any special requirements for travelling with  
Lithium batteries.  
When you are moving within a larger distance, for instance, from your  
office building to a client's office building or traveling locally.  
Preparing the computer  
Prepare the computer as if you were taking it home. Make sure that  
the battery in the computer is charged. Airport security may require  
you to turn on your computer when carrying it into the gate area.  
What to take with you  
Take the following items with you:  
• AC adapter  
• Additional printer driver files if you plan to use another printer  
Special considerations  
In addition to the guidelines for taking the computer home, follow  
these guidelines to protect your computer while traveling:  
• Always take the computer as carry-on luggage.  
• If possible, have the computer inspected by hand. Airport security X-  
ray machines are safe, but do not put the computer through a metal  
detector.  
Traveling internationally  
Important  
Check with your airline for any special requirements for travelling with  
Lithium batteries.  
When you are moving from country to country.  
         
Traveling with your computer - 55  
Preparing the computer  
Prepare the computer as you would normally prepare it for traveling.  
What to bring with you  
Bring the following items with you:  
• AC adapter.  
• Power cords that are appropriate for your destination(s).  
• Additional printer driver files if you plan to use another printer.  
• Proof of purchase, in case you need to show it to customs officials.  
• International Travelers Warranty passport.  
Special considerations  
Follow the same special considerations as when traveling with the  
computer.  
In addition, these tips are useful when traveling internationally:  
• When traveling in another country, check that the local AC voltage  
and the AC adapter power cord specifications are compatible. If not,  
purchase a power cord that is compatible with the local AC voltage.  
Do not use converter kits sold for appliances to power the computer.  
• If you are using the modem, check if the modem and connector are  
compatible with the telecommunications system of the country you  
are traveling in.  
     
Ports and connectors...  
In this section you will find:  
• Information on the ports and connectors fitted to your computer  
Universal Serial Bus (USB) - 57  
UNIVERSAL SERIAL BUS (USB)  
The USB port is a high-speed port which allows you to connect USB  
peripherals, such as a mouse, an external keyboard, additional  
storage (external hard disks), or any other compatible device.  
Note  
Two USB standards are currently available on ConceptD computers: USB  
2.0 (High-speed USB) and USB 3.1 Gen 1 (SuperSpeed USB). USB 2.0 ports  
on ConceptD computers have a black tongue in the port, while USB 3.1 Gen  
1 ports have a blue tongue. For best performance, USB 3.1 Gen 1 devices  
should always be plugged into USB 3.1 Gen 1 ports. Consult your device’s  
documentation to see which standard it supports.  
You can also charge devices such as tablets, smartphones, or other  
devices through a USB port. Some USB 3.1 Gen 1 ports support  
charging devices when the computer is in Hibernate or turned off.  
Additionally, you can use a USB hub to connect multiple devices to a  
single USB port.  
Important  
When removing a USB storage device, you should right-click on the  
USB icon in the Windows task bar and select "Eject <device>" to tell the  
operating system to stop using the device before removing it. Failure to  
do this may result in data loss or damage to your peripheral.  
 
58 - USB Type-C port  
USB TYPE-C PORT  
A USB Type-C port is a connector that allows you to easily connect  
USB Type-C peripherals, such as additional storage (e.g. an external  
drive), or any other compatible device.  
The Type-C port is reversable; connectors may be inserted with either  
side up.  
Note  
On ConceptD computers USB Type-C ports support up to USB 3.1 Gen 1  
(SuperSpeed USB, 5 Gbps).  
Other USB devices with a USB Type-C connector are supported, but transfer  
speed may be reduced and certain functions will be disabled (such as  
Thunderbolt video support).  
Important  
When removing a USB storage device, you should right-click on the  
USB icon in the Windows task bar and select "Eject <device>" to tell the  
operating system to stop using the device before removing it. Failure to  
do this may result in data loss or damage to your peripheral.  
Note  
Specifications vary depending on model.  
 
Thunderbolt 3 port - 59  
THUNDERBOLT 3 PORT  
A Thunderbolt 3 port allows you to easily  
connect devices with a Type-C connector to  
your computer, such as additional storage  
(e.g. an external drive), displays, or any  
other compatible device. Up to six devices,  
including displays, can be connected in  
series to a single Thunderbolt port.  
The Thunderbolt connection uses a USB  
Type-C port and is compatible with  
Thunderbolt, USB, DisplayPort and power  
on USB-C devices. The Type-C port is  
reversable; connectors may be inserted with  
either side up.  
Displays  
Up to two 4K displays with can be connected to a single Thunderbolt 3  
port. If an adapter is used, DisplayPort or compatible devices, including  
HDMI, DVI or VGA, can be used.  
Note  
Thunderbolt 3 ports support transfer speeds up to 40 Gbps, and USB devices  
with a Type-C connector at lower speeds (typically up to 5 Gbps).  
Other USB or older Thunderbolt devices with a USB Type-C connector (or  
adapter) are supported, but transfer speeds may be reduced and certain  
functions may be disabled (such as Thunderbolt display support).  
Important  
When removing a USB storage device, you should right-click on the  
USB icon in the Windows task bar and select "Eject <device>" to tell the  
operating system to stop using the device before removing it. Failure to  
do this may result in data loss or damage to your peripheral.  
Note  
Specifications vary depending on model.  
   
60 - Video and audio connectors  
VIDEO AND AUDIO CONNECTORS  
Add an external monitor to your computer via a video port. The type of  
port available depends on your computer’s configuration.  
Connecting a monitor  
1.Check that the computer is powered off and the monitor power  
switch is turned off.  
2.Attach the video cable to the monitor port on the computer.  
3.Connect the monitor power cable and plug it into a properly  
grounded wall outlet.  
4.Follow any setup instructions in the monitor's user's guide.  
5.Turn on power to the monitor, then the computer.  
6.The correct resolution and refresh rate should be detected  
automatically. If necessary, change the display settings used by the  
computer.  
Note  
To access the display controls, right-click anywhere on the desktop and  
select Display settings.  
Headphones and microphone  
One or more 3.5 mm jacks on your computer allow you to connect  
audio devices.  
Use the headphone port to plug in stereo headphones or powered  
speakers; connecting an audio device to the headphone port disables  
the built-in speakers.  
Use the microphone port to connect an external microphone;  
connecting a microphone disables the built-in microphone.  
Note  
Some computers have a single "combo" port that allows you to use single-pin  
headsets with a built-in microphone. These headsets are most commonly  
used with smartphones.  
     
HDMI - 61  
HDMI  
HDMI (High-Definition Multimedia Interface) is a high-quality, digital  
audio/video interface. HDMI allows you to connect any compatible  
digital audio/video source, such as your computer, a set-top box, DVD  
player, and audio/video receiver to any compatible digital audio and/or  
video monitor, such as a digital television (DTV) with a single cable.  
The single cable keeps everything neat and tidy while ensuring easy  
connection and the best audio and visual quality.  
 
Got a question?  
In this section you will find:  
• Frequently asked questions  
• Tips for using Windows 10  
• Troubleshooting information  
• How to protect yourself while online  
• Where to find Acer service center contact information  
 
Frequently asked questions - 63  
FREQUENTLY ASKED QUESTIONS  
The following is a list of possible situations that may arise during the  
use of your computer. Easy solutions are provided for each one.  
I turned on the power, but the computer does not start or  
boot up.  
Check if power is being supplied to the computer (if your computer  
has a power indicator, it will be off); if there is no power, check the  
following:  
• If you are using on the battery, it may be low and unable to power  
the computer. Connect the AC adapter to recharge the battery pack.  
You may need to wait a few minutes before trying to turn your  
computer on again.  
• Make sure that the AC adapter is properly plugged into the  
computer and to the power outlet.  
If power is being supplied to the computer, check the following:  
• Do you have a USB storage device (USB drive, CD drive or  
smartphone) plugged into your computer? Unplug it and press Ctrl  
+ Alt + Del to restart the system.  
Nothing appears on the screen.  
The computer’s power management system automatically blanks the  
screen to save power. Press any key to turn the display back on.  
If pressing a key does not turn the display back on, three things might  
be the cause:  
• The brightness level might be too low. Use the Brightness up hotkey  
to adjust the brightness level.  
• The display device might be set to an external monitor. Press the  
display toggle hotkey to toggle the display back to the computer.  
• The computer may be in Sleep or Hibernate mode (if there is a  
power LED, it will flash). Press and release the power button to  
resume.  
No audio is heard from the computer.  
Check the following:  
 
64 - Frequently asked questions  
• The volume may be muted. Look at the volume control (speaker)  
icon in the taskbar. If it is crossed-out, click the icon and drag the  
slider to the right to increase the volume.  
• The volume level may be too low. Check the volume from the  
volume control (speaker) icon in the taskbar. You can also use the  
volume control hotkeys to adjust the volume.  
• If headphones, earphones or external speakers are connected to  
the headphone jack on the computer, the internal speakers  
automatically turn off.  
The keyboard does not respond.  
Try attaching an external keyboard to a USB port on the computer. If it  
works, contact your dealer or an authorized service center as the  
internal keyboard cable may be loose.  
The printer does not work.  
• Make sure that the printer is connected to a power outlet and that it  
is turned on.  
• Make sure that the printer cable is connected securely to a USB port  
and the corresponding port on the printer.  
I want to restore my computer to its original settings.  
Note  
If your system is the multilingual version, the operating system and language  
you choose when you first turn on the system will be the only option for future  
recovery operations.  
This recovery process helps you restore the C: drive with the original  
software content that is installed when you purchased your computer.  
Warning  
Your C: drive will be reformatted and all data will be erased. It is  
important to back up all data files before using this option.  
Before performing a restore operation, please check the BIOS settings.  
1.If there is a D2D Recovery setting in Main, make sure it is Enabled.  
2.Exit the BIOS utility and save changes. The system will reboot.  
Frequently asked questions - 65  
Note  
To access the BIOS utility, press F2 when you see the ConceptD logo during  
boot up.  
For more information, see Restoring your computer on page 27.  
Requesting service  
International Travelers Warranty (ITW)  
Your computer is backed by an International Travelers Warranty  
(ITW) that gives you security and peace of mind when traveling. An  
ITW passport came with your computer and contains all you need to  
know about the ITW program. A list of available, authorized service  
centers is in this handy booklet. Read this passport thoroughly.  
Always have your ITW passport on hand, especially when you travel,  
to receive the benefits from our support centers. Attach your proof-of-  
purchase to the ITW passport.  
If the country you are traveling in does not have an Acer-authorized  
ITW service site, you can still get in contact with our offices worldwide.  
Please visit www.acer.com.  
Before you call  
Please have the following information available when you call Acer for  
online service, and please be at your computer when you call. With  
your support, we can reduce the amount of time a call takes and help  
solve your problems efficiently. If there are error messages or beeps  
reported by your computer, write them down as they appear on the  
screen (or the number and sequence in the case of beeps).  
You are required to provide the following information:  
Name:  
Address:  
Telephone number:  
Machine and model type:  
Serial number:  
Date of purchase:  
 
Frequently ask  
66 - Frequently asked questions  
Tips and hints for using Windows 10  
We know this is a new operating system that will take some getting  
used to, so we've created a few pointers to help you get started.  
How do I get to Start?  
Tap the Start button on the lower left-hand corner of the screen.  
Tapping it will open Start where you can launch apps.  
How do I see all of my apps?  
Tap the Windows Start button to show a list of installed apps on the  
computer.  
How do I turn off my computer?  
Tap the Windows Start button and tap the power icon > Shut down.  
Can I turn off notifications?  
You can turn off notifications so that you can leave your computer  
running, but not be disturbed by notifications.  
Tap the Windows Start button and tap Settings > System >  
Notifications & actions. From here you can enable/disable  
notifications for all of your apps or choose which apps to enable/  
disable.  
How do I unlock my computer?  
Swipe the lock screen upwards and tap a user account icon to unlock  
the computer. If your account has a password set, you will need to  
enter the password to continue.  
Can I personalize the Lock screen?  
You can personalize the lock screen with a different image, to run a  
slideshow of images, or to show you quick status and notifications to  
suit your personal needs.  
To change the background, tap the Windows Start button and tap  
Settings > Personalization > Lock screen. From here you can:  
• Select a background image for the lock screen  
       
Frequently asked questions - 67  
• Turn the Slideshow on or off  
• Select lock screen apps.  
How do I set up the lock screen slideshow?  
1.Tap the Windows Start button and select Settings  
>
Personalization.  
2.Under Lock screen, select Slideshow.  
3.Tap Add a folder and open the folder you wish to use (your Pictures  
folder will open by default). Tap Choose this folder to add the  
folder to the lock screen slideshow.  
4.Select a folder and tap Remove to remove the folder from the lock  
screen slideshow.  
5.Change the other settings to suit your needs.  
How do I move tiles?  
Tap on a tile and drag it to the place on Start that you want it to  
appear. Other tiles will be moved to accommodate the tile in its new  
location.  
Can I arrange tiles in groups?  
Yes, you can. Tap and hold a tile until you see the screen dim. Drag  
the tile to arrange Start to your liking.  
Can I make tiles bigger or smaller?  
Yes, you can. Tap and hold a tile until you see the screen dim. Tap  
Resize and select a size from the menu that appears.  
Can I change the screen resolution?  
Yes, you can. Tap search box and use the onscreen keyboard to type  
'Resolution' in the text box to display the results; tap Change the  
resolution of the display. Alternatively, you can also tap and hold  
anywhere on the screen and tap Display settings > Display.  
How do I set the alarm?  
Your computer can act as an alarm clock. Type ’Alarms’ to search for  
the Alarms & Clock app.  
 
68 - Frequently asked questions  
1.Select an alarm from the list, or select the + in the lower-right corner  
to create a new alarm.  
2.Enter the Alarm name.  
3.Set the time by choosing the hour and minute.  
4.Choose which days the alarm should go off.  
5.Select the sound notification.  
6.Select the snooze time.  
7.Tap the Save icon in the bottom right-hand corner to save the alarm.  
8.Select On or Off to activate or deactivate the alarm.  
Hour  
Minutes  
Delete  
Save  
Note  
The alarm will only sound if your computer is awake at the set time.  
Where are my apps?  
Tap search box and type the name of the app you would like to open  
using the pop-up keyboard. To view the complete list of apps, tap the  
Windows Start button.  
How do I make an app appear on Start?  
If you're in all apps list and you want to make an app appear on Start,  
tap and hold the app until you see the screen dim. When you release  
the app, tap Pin to Start from the menu that appears.  
 
Frequently asked questions - 69  
How do I remove a tile from Start?  
Tap and hold a tile until you see the screen dim. When you release  
the tile, tap the Unpin icon to remove the tile from Start.  
How do I make an app appear on my taskbar?  
If you're in all apps list and you want to make an app appear on the  
taskbar, tap and hold the app until you see the screen dim. When you  
release the app, tap More > Pin to taskbar from the menu that  
appears.  
How do I install apps?  
You will need to have a Microsoft ID to purchase and download apps  
from Microsoft Store.  
I can't find apps like Notepad and Paint! Where are they?  
Tap search box and type the name of the app you would like to open  
using the pop-up keyboard. Alternatively, open all apps list and scroll  
to ’Windows Accessories’ to see the list of legacy programs.  
What is a Microsoft ID (account)?  
A Microsoft account is an email address and password that you use to  
sign in to Windows. You can use any email address, but it is best if  
you choose the one you already use to communicate with friends and  
sign in to your favorite websites. When you sign in to your PC with a  
Microsoft account, you'll connect your PC to the people, files, and  
devices you care about.  
Do I need one?  
You do not need a Microsoft ID to use Windows 10, but it makes life  
easier because you can sync data across different machines you sign  
in to using a Microsoft ID.  
How do I get one?  
If you've already installed Windows 10 and didn't sign in with a  
Microsoft account or you don't have a Microsoft account and want to  
get one, tap the Windows Start button > Settings > Accounts > Sign  
in with a Microsoft account instead, and follow the onscreen  
instructions.  
 
70 - Frequently asked questions  
How do I check for Windows updates?  
Tap the Windows Start button > Settings > Update & Security >  
Windows Update. Tap Advanced options to configure the settings.  
Where can I get more information?  
For more information please visit the following pages:  
• Windows 10 information: www.microsoft.com  
• Support FAQs: support.acer.com  
   
Frequently asked questions  
Frequently asked questions - 71  
Troubleshooting  
This chapter shows you how to deal with common system problems.  
Read it before calling a technician if a problem occurs. Solutions to  
more serious problems require opening up the computer. Do not  
attempt to open the computer yourself; contact your dealer or  
authorized service center for assistance.  
Troubleshooting tips  
This computer incorporates an advanced design that delivers  
onscreen error message reports to help you solve problems.  
If the system reports an error message or an error symptom occurs,  
see "Error messages" below. If the problem cannot be resolved,  
contact your dealer.  
Error messages  
If you receive an error message, note the message and take the  
corrective action. The following table lists the error messages in  
alphabetical order together with the recommended course of action.  
Error messages  
Corrective action  
Contact your dealer or an authorized service  
center.  
CMOS battery bad  
CMOS checksum  
error  
Contact your dealer or an authorized service  
center.  
Insert a system (bootable) disk, then press  
Enter to reboot.  
Disk boot failure  
Press F2 (during POST) to enter the BIOS  
utility, then press Exit in the BIOS utility to  
reboot.  
Equipment  
configuration error  
Contact your dealer or an authorized service  
center.  
Hard disk 0 error  
Hard disk 0  
Contact your dealer or an authorized service  
extended type error center.  
     
72 - Frequently asked questions  
Error messages  
I/O parity error  
Corrective action  
Contact your dealer or an authorized service  
center.  
Keyboard error or no Contact your dealer or an authorized service  
keyboard connected center.  
Keyboard interface Contact your dealer or an authorized service  
error  
center.  
Press F2 (during POST) to enter the BIOS  
utility, then press Exit in the BIOS utility to  
reboot.  
Memory size  
mismatch  
If you still encounter problems after going through the corrective  
measures, please contact your dealer or an authorized service center  
for assistance.  
Internet and online security - 73  
INTERNET AND ONLINE SECURITY  
First steps on the net  
Protecting your computer  
It is vital to protect your computer from viruses and attacks over the  
A comprehensive internet security program is offered when you first  
start your computer. You should activate this protection as soon as  
possible, certainly before you connect to the internet.  
Choose an Internet Service Provider  
Using the internet has become a natural part of daily  
computing. Just a few simple steps can connect you to  
a vast collection of knowledge and communication  
tools. To accomplish these steps you should first  
select an Internet Service Provider (ISP), which  
supplies the connection between your computer and  
the internet. You should research the ISPs available in  
your region, not forgetting to talk to friends and family about their  
experiences or to check reviews and consumer reports. The ISP you  
select will provide instructions on how to connect to the internet (you  
may need additional software or a special ‘box’ that connects to your  
phone line).  
Connection types  
Depending on your computer model, your location and your  
communication needs, you have several ways to connect to the  
internet.  
Dial-up  
Some computers include a telephone dial-up (‘modem’) connector.  
This allows you to connect to the internet using your telephone line.  
With a dial-up connection, you cannot use the modem and the  
telephone simultaneously on a single phone line. This type of  
connection is recommended only if you have limited use of the  
       
74 - Internet and online security  
internet as the connection speed is low and connection time is  
typically charged per hour.  
DSL (e.g. ADSL)  
DSL (Digital Subscriber Line) is an ‘always-on’ connection that runs  
over the phone line. As DSL and phone do not use the same  
frequencies, you can use your telephone at the same time you are  
connected to the internet (this requires a ‘micro-filter’ on each  
telephone socket to avoid interference). To be eligible for DSL, you  
must be located near an DSL-equipped phone exchange (service is  
sometimes unavailable in rural areas). Connection speeds vary  
depending on your location, but DSL generally provides very fast and  
reliable internet connection. As the connection is always-on, it is  
generally charged at fixed monthly rates.  
Note  
A DSL connection requires an appropriate modem. A modem is usually  
provided by the ISP when you register. Many of these modems include an  
‘router’ that provides network and Wi-Fi access.  
Cable  
A cable connection provides fast and always-on internet service via a  
cable television line. This service is generally available in large cities.  
You can use your telephone and watch cable TV at the same time you  
are connected to the internet.  
Cellular  
A cellular connection allows you to use cellular networks (such as  
those used by a mobile phone) to connect to the internet while away  
from home. The socket for a SIM card may be built in to your  
computer, or may require an external device, such as a USB modem  
or even an appropriately equipped mobile phone.  
Note  
If your computer includes a SIM card slot, you require a compatible SIM card  
and a contract with a cellular provider.  
Before using the cellular features, check with your service provider to see if  
any additional charges will be incurred, especially roaming charges.  
Internet and online security - 75  
Network connections  
A LAN (Local Area Network) is a group of computers (for example,  
within an office building or home) that share a common  
communications line and resources. When you set up a network, you  
can share files, peripheral devices (such as a printer) and an internet  
connection. You can set up a LAN using wired technologies (such as  
Ethernet) or wireless technologies (such as Wi-Fi or Bluetooth).  
Wireless networks  
A wireless LAN or WLAN is a wireless local area network, which may  
link two or more computers without using wires. Setting up a wireless  
network is easy and allows you to share files, peripheral devices and  
an internet connection.  
What are benefits of a wireless network?  
Mobility  
Wireless LAN systems allow you and other users of your home  
network to share access to files and devices connected to the  
network, for example a printer or scanner.  
Also you can share an internet connection with other computers in  
your home.  
Installation speed and simplicity  
Installing a wireless LAN system can be fast and easy and eliminates  
the need to pull cables through walls and ceilings.  
Components of a wireless LAN  
To set up your Wireless network at home you need to have the  
following:  
Access point (router)  
Access points (routers) are two-way transceivers that broadcast data  
into the surrounding environment. Access points act as a mediator  
between wired and wireless network. Most routers have a built-in DSL  
modem that will allow you access to a high speed DSL internet  
connection. The ISP (Internet Service Provider) you have chosen  
normally supplies a modem/router with the subscription to their  
   
76 - Internet and online security  
services. Read carefully the documentation supplied with your Access  
point/router for detailed setup instructions.  
Network cable (RJ45)  
A network cable (also called RJ45 cable) is used to connect the host  
computer to the access point (see illustration below); this type of cable  
may also be used to connect peripheral devices to the access point.  
Wireless adapter  
Most computers feature a wireless module and Wi-Fi button that turns  
the network connection on or off. You may also turn your wireless  
network on or off, or control what is shared over the network with the  
network management options.  
Warning  
Using wireless devices while flying in aircraft may be prohibited. Switch  
off all devices before boarding an aircraft; they may be dangerous to  
the operation of the aircraft, disrupt communications, and even be  
illegal. After take off, ask the cabin crew if you may enable Wi-Fi.  
Surf the Net!  
To surf the internet, you need a program called an  
internet browser. Microsoft Edge provides an easy and  
secure web browsing experience. As soon as you have  
your internet access installed and you are connected,  
from the Start Menu, click the Microsoft Edge tile or the  
icon located in the taskbar and take your internet  
experience to a new level!  
Acer website  
To get you started why not visit our website, www.acer.com.  
Acer is dedicated to provide you with on-going personalized support.  
Check out our Support section to get help tailored to your needs.  
www.acer.com is your portal to a world of online activities and  
services: visit us regularly for the latest information and downloads!  
 
Internet and online security - 77  
Internet security software  
To help you stay ahead of cybercriminals, Acer has partnered with  
Norton to offer you security for all your devices.  
Select Acer computers include protection by Norton  
Security  
Norton Security is pre-installed on select Acer computers, protecting  
your identity and financial data from viruses, spyware, malware and  
other online threats. Learn more about how to stay safe online and  
how to stay protected after your introductory subscription ends.  
Note  
Specifications vary depending on model or Operating System.  
Staying ahead of cybercriminals  
Stay ahead of hackers and cybercriminals by understanding the  
tactics they use to access your private data.  
Ensure your software is up to date  
Cybercriminals rely heavily upon software or platform vulnerabilities,  
as they are the easiest way to sneak malware into a user's device  
unnoticed, sometimes with little action on the user's part. Immediately  
after a software manufacturer announces an update, hackers are  
ready with malware that can breach holes in the software that would  
have been patched if the update was installed.  
How to stay safe: Perform any and all software updates as soon as  
they are available.  
Keep a lookout for fake or phishing emails  
Beware of emails that appear to be from a friend or business  
colleague that you know but seem a little odd. Maybe they didn't  
capitalize your name or there are misspellings. The email might be  
from cybercriminals who are trying to fool you into sending them your  
credit card number, social security number, or logging into a fake  
bank website that looks like yours but really isn't.  
How to stay safe: Use a strong antispam filter. If an email looks  
strange, don't click on anything and delete it immediately. Instead  
 
78 - Internet and online security  
manually launch a browser and type in your bank's website address  
and log-in yourself.  
Don't be fooled if someone calls your phone  
A tech support scam is a form of online fraud where people call you  
on the phone saying they're Technical Support from a trusted  
company like Norton or Microsoft and that you have a virus. The main  
motive behind these scams is to extort money from the victim.  
Cybercriminals can also install malware such as keylogging software  
or backdoor Trojans in order to gain access to personal information.  
How to stay safe: Don't fall for phone calls that tell you your software  
or computer isn't working. Never give your personal information like  
social security or credit card numbers to someone that you don't know  
over the phone.  
Common threats cybercriminals use  
Now you know a few very common ways cybercriminals try to sneak  
onto your device or trick you into providing private information to them  
directly. Here are a few of the types of malware they like to deploy  
once they've got into a device and what to do if you're ever infected.  
Ransomware  
A form of malware that will encrypt personal data files on your  
computer and attached devices. Encryption converts files into another  
format, that can only be opened with a specific decryption key. Once  
the ransomware installs itself, it will display a warning message that  
the computer is now locked. The user is given a specific amount of  
money to pay as a "fine" and a timeframe in which to pay. Even if  
paid, the criminal might choose to not unencrypt the files anyway!  
What to do if you're infected: Avoid getting infected in the first place  
by staying protected with internet security software like Norton  
Security. Also, perform regular backups of all your data either online  
or to a separate external hard drive that is only attached to your  
computer while performing the backup. Ransomware has been known  
to lock access to external hard drives attached to the computer.  
If you are infected with ransomware, think twice before you pay the  
ransom. There is no guarantee the cybercriminal will unlock your files  
and you'll be funding them to prey upon another innocent victim.  
Internet and online security - 79  
Botnets  
A botnet is a string of infected, connected computers coordinated  
together to perform a task. Botnets gain access to your machine  
through some piece of malicious coding. Once the software is  
downloaded, the botnet will now contact its master computer and let it  
know that everything is ready to go. Now your computer, phone,  
tablet, or IoT device is entirely under the control of the person who  
created the botnet. Most people who are infected with botnets aren't  
even aware that their computer's security has become compromised!  
What to do if you're infected: If you're infected you probably don't  
realize it as bots are notoriously quiet. Your Internet Service Provider  
might send you a notification alerting you that they found a threat on  
your network and that you need to remove the bot. If you have a bot,  
use internet security software like Norton Security to scan all of your  
devices.  
Viruses/Malware  
"Virus" is the commonplace word for all malicious software programs  
for years now; however, a virus is just one type of malicious threat. A  
virus is classified as a self-replicating piece of malicious code that  
travels by inserting itself into files or programs.  
What to do if you're infected: Take steps to avoid infection by  
staying protected with internet security software like Norton Security.  
If you subscribed to Norton Security and think you may have a virus,  
contact Norton's on-call technicians to help eliminate the virus.  
Take special precautions when using public Wi-Fi  
Public Wi-Fi is available just about everywhere, from the local coffee  
shop to the hotels and airports you visit while traveling. While public  
Wi-Fi has made our lives a little easier, it also poses security risks to  
the personal information available on our laptops and smartphones. A  
virtual private network (VPN) gives you online privacy and anonymity  
by creating a private network from a public internet connection. VPNs  
mask your internet protocol (IP) address so your online actions are  
virtually untraceable as well as secure. One of the biggest security  
risks on public Wi-Fi are man-in-the-middle attacks (MITM). These  
attacks are akin to eavesdropping. Data is sent from point A  
(computer) to point B (server/website), and an attacker can get in-  
80 - Internet and online security  
between these transmissions. They then set up tools programmed to  
"listen in" on transmissions, intercept data that is specifically targeted  
as valuable, and capture the data, such as your login credentials and  
passwords.  
Use a virtual private network (VPN) to ensure your privacy and  
anonymity are protected when you use public Wi-Fi. VPN services  
can encrypt all the data that you send and receive while using a public  
Wi-Fi hotspot, securing your information from hackers and other users  
of the same connection.  
For more tips on how to stay safe  
Good security habits can reduce your exposure to online crime. By  
adopting a few basic behaviors, you can make big strides in reducing  
cybercrime risk:  
• Protect your accounts with strong, unique passwords that use a  
combination of at least 10 uppercase and lowercase letters,  
symbols and numbers.  
• Don't click on random links or open unsolicited messages and  
attachments-particularly from people you don't know.  
• Don't access any personal information or social media accounts  
over unprotected Wi-Fi networks.  
• Use security software on your devices to help protect yourself from  
the latest threats.  
Protect your computer with Windows security tools  
Windows provides a variety of protection applications.  
Windows Updates  
If you have an active internet connection, Windows can check for  
important updates for your computer and install them automatically.  
These updates include security patches and program updates that  
can improve your computing experience and help protect your  
computer against new viruses and attacks.  
How do I know when my computer is at risk?  
If the Action Center reports an alert, or if your computer behaves  
erratically, crashes unexpectedly or if some of your programs do not  
work correctly, your computer may be infected by malicious software.  
Internet and online security - 81  
However, do not blame every computer problem on a virus! If you  
suspect your computer is infected, the first thing to do is update, if you  
have not already done so, and run your antivirus and anti-spyware  
software.  

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